Frequently Asked Questions

Everything you need to know about bringing Norsu into your home.

What is the typical shipping timeframe for furniture items?

Standard furniture orders are processed within 3-5 business days. Delivery times vary by location, typically arriving within 7-14 business days via our specialized white-glove courier service.

Do you offer international shipping for home decor?

Yes, we ship our smaller decor items and textiles worldwide. Larger furniture pieces are currently restricted to domestic shipping within the continental United States and Canada.

What is your return policy for homeware?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return or exchange.

How can I track the status of my order?

Once your order departs our warehouse, you will receive a confirmation email containing a tracking link and a unique ID to monitor your shipment's progress in real-time.

Are your wood products sustainably sourced?

Absolutely. Norsu is committed to sustainability; all our timber products are crafted from FSC-certified wood and finished with non-toxic, eco-friendly stains.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger purchases.